All products are made to order so please check the individual product description for there lead times. Some products will require proofs to be sent by email, therefore will depend on the time and nature of the response received.
For UK customers orders will be posted Standard First Class which usually takes an estimated 1-2 working days to arrive once dispatched. Orders that qualify for Special Delivery are guaranteed to arrive the next working day.
Please note: Estimated Delivery Times which are stated by Royal Mail, means I cannot guarantee you will receive your item within that time frame. If you do not receive your item within the estimated time frame given please email me about your issue.
I am afraid I do not ship internationally, I am very sorry about that.
If you need your order in a rush please let me know ahead of ordering as I can then make it a priority to work on for you.
Alterations to All items:
Any alterations must be made within 1 hour of purchase. The creation of your order will be started after this time. If you would like to make any alterations after 1 hour of ordering, unfortunately you will be charged for them again.
All cancellations must be made within 1 hour of purchase. Your order will be started after this time, therefore if you would like to cancel after this time I'm afraid a refund cannot be given.
Custom/Bespoke & Personalised items cannot be returned under any circumstances. It is in your interest to order a sample to check you are happy with the item(s) first.
Returns On Non-Personalised items:
If you receive the item and in the unlikely event you are not happy with it, please contact me within 3 days of receiving the item. Buyer pays return postage within 7 days of receiving the item. In an unused condition. Once item(s) is received you will receive a refund. It is in your interest to order a sample to check you are happy with the item(s)
Order not arrived:
Unfortunately on the rare occasion if you order has got lost in the post. It may have got delayed, but if it is over due, please get in touch so we can have the opportunity to solve the issue.
Order Damaged on arrival:
If your order has been damaged in the post please get in touch so we can have the opportunity to solve the issue.